Leading through conflict :Series: Leadership for the common good Published by : Harvard Business School, (Boston, Mass. :) Physical details: xii, 273 p. : ill. ; 25 cm. ISBN:159139919X; 9781591399193. Year: 2006
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Includes bibliographical references (p. -263) and index.
pt. I: Three faces of leadership. The demagogue ; The manager ; The mediator -- pt. 2: Eight tools for the leader as mediator. Integral vision ; Systems thinking ; Presence ; Inquiry ; Conscious communication ; Dialogue ; Bridging ; Innovation -- Conclusion: Transforming conflict into opportunity -- Appendix: When conflict erupts : guidelines in times of crisis.