Harris, Elaine K.
Customer service : a practical approach / Elaine K. Harris. - 2nd ed. - Upper Saddle River, N.J. : Prentice Hall, c2000. - xii, 148 p. : ill. ; 26 cm.
Includes bibliographical references (p. 146) and index.
0130826650
99021221
Customer services.
HF5415.5 / .H2897 2000
658.8/12
Customer service : a practical approach / Elaine K. Harris. - 2nd ed. - Upper Saddle River, N.J. : Prentice Hall, c2000. - xii, 148 p. : ill. ; 26 cm.
Includes bibliographical references (p. 146) and index.
0130826650
99021221
Customer services.
HF5415.5 / .H2897 2000
658.8/12